22 September 2026 – Snapper Services today launched Ask Mosaiq, a new AI assistant built into Mosaiq Insights, part of the Mosaiq Transit Intelligence Suite. Ask Mosaiq answers plain language questions about network performance directly, turning analysis that has traditionally taken transit teams days or weeks into a task that takes minutes.
Ask a question and Ask Mosaiq runs the analysis and answers you directly – no manual filters required. Evidence-backed answers are synthesised from your own secure Mosaiq data, drawing on third-party context such as weather where relevant.
Public transport teams have never lacked data. Mosaiq Insights already ingests more than 12 billion vehicle positions every month. What these teams have lacked is time to turn that volume into a case that can survive scrutiny from operators, unions, boards, and elected members: work that typically means manual filters, screenshots, and spreadsheets.
Ask Mosaiq is built for the moments that evidence gets tested. For authorities operating under or preparing for a franchising contract, it gives planning and performance teams a direct route to evidence for committee papers and contract compliance, with period-over-period comparisons that account for seasonality automatically and data quality tracked alongside on-time performance.
“Mosaiq exists to continuously improve public transit networks around the world. Ask Mosaiq takes this to a whole new level, making it even faster and easier to understand and improve performance. It’s free to try, so I’d encourage any team to put it to work on their own network and see what it finds. I can’t wait to see what public transport operators and authorities can do with the power and simplicity of plain language, reliable evidence, and direct answers,” said Miki Szikszai, CEO of Snapper Services.
Public transport operators benefit too, and don’t need a dedicated analyst to get there. Ask Mosaiq highlights capacity that may already be hidden in the timetable, such as buffer time built in for delays that don’t always happen, or running times set for road conditions that changed years ago. Recovering that time can improve frequency and reliability without adding a vehicle or driver to the roster.
“If we’re using Ask Mosaiq, it’ll surface those insights for us to act on. That’s utopia for a bus operator, using data that updates dynamically to improve performance and the customer experience,” said Damien Bannon, Belfast Area Manager, Translink.
Ask Mosaiq supports the wider mission of Mosaiq by Snapper Services: better, more reliable public transport that helps decongest and decarbonise cities, built on evidence authorities and operators can act on with confidence.
Mosaiq Insights and Ask Mosaiq are available for free, with no procurement process and no paid pilot required. Try it for free: https://bit.ly/4yhVZuA